At India School Mart, we aim to provide high-quality school essentials. If you receive a product that is damaged, defective, or incorrect, we are here to help. Please read our Return & Replacement Policy below.
Eligibility for Returns
Returns or replacement requests are accepted only in the following cases:
The product received is damaged or defective
The product received is incorrect or different from what was ordered
The product has manufacturing defects
Customers must inform us within 48 hours of receiving the order to be eligible for a return or replacement.
Non-Returnable Items
Some products cannot be returned due to their customized nature.
These include:
Customized School ID Cards
Customized School Uniforms
Personalized products made specifically for a school or institution
Since these items are made according to specific requirements, they are not eligible for return unless they are defective or incorrect.
Return Process
If you need to request a return or replacement:
Contact us through our website or support contact details.
Provide the following information:
Order details
Photos of the damaged or incorrect product
Our team will review the request and provide further instructions.
Replacement
If the issue is verified, we may offer:
Product replacement, or
Correction and re-shipping of the product
Replacement timelines may vary depending on product availability and customization requirements.
Refunds
Refunds are generally not applicable for customized products.
In certain cases, if a replacement is not possible, a refund may be issued at the discretion of India School Mart.
Refunds will be processed through the original payment method where applicable.
Shipping for Returns
If the return is approved due to damage, defect, or incorrect product, return shipping arrangements may be guided by our team.
Contact Us
If you have any questions regarding our Return Policy, please contact us through our website.